gk89 Privacy Policy — How We Handle Your Data

gk89 ("gk89", "we", "us", "our") operates the online casino and sports betting platform accessible at gk89.one. As part of operating this platform for players in Bangladesh and elsewhere, we collect and process certain personal data. This Privacy Policy sets out what data we collect, the purposes for which we process it, the legal bases on which we rely, how long we retain it, and the rights available to you as a data subject.

By registering an account on gk89 or by continuing to use the platform after this policy has been published, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the platform. This Privacy Policy should be read alongside our Terms and Conditions, which govern your use of the gk89 platform as a whole.

Depending on how you use gk89, we may collect the following categories of personal data:

gk89 uses the personal data we collect for the following purposes:

• To create and manage your player account, including verifying your identity and age eligibility (21+), processing your deposits and withdrawals, and maintaining your account preferences and gaming history.
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) checks, know-your-customer (KYC) verification, fraud prevention, and responsible gaming requirements.
• To provide customer support, respond to your enquiries and complaints, and resolve disputes relating to your account or transactions.
• To improve the gk89 platform, including analysing aggregate usage patterns, identifying technical issues, testing new features, and optimising the platform for the devices and network conditions most commonly used by players in Bangladesh.
• To send you service communications relating to your account, including deposit confirmations, withdrawal notifications, security alerts, and updates to these policies. These communications are not optional — they are a necessary part of running your account.
• To send you promotional communications about bonuses, new games, and seasonal offers, where you have not opted out. You may opt out of marketing communications at any time by contacting [email protected].

gk89 does not use your personal data for any purpose other than those listed above without first obtaining your consent, unless we are required to do so by law or to protect our legitimate interests in the context of legal proceedings.

Where applicable data protection law requires a legal basis for processing personal data, gk89 relies on the following bases:

• Contract performance — processing necessary to provide the services you have requested, including account management, payment processing, and game delivery.
• Legal obligation — processing necessary to comply with applicable laws, including AML, KYC, fraud prevention, and responsible gaming regulations.
• Legitimate interests — processing for the purposes of platform security, fraud detection, improving our services, and protecting the rights and interests of gk89 and its players, where these interests are not overridden by your rights.
• Consent — where you have given explicit consent to receive marketing communications. You may withdraw consent at any time by contacting us at [email protected].

gk89 does not sell your personal data. We may share your data with the following categories of third parties, but only to the extent necessary and in accordance with this Privacy Policy:

• Payment processors — bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and their respective processing partners, to the extent necessary to process your deposits and withdrawals.
• Game providers — Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and other certified game studios, who may collect session data directly to deliver their games. Each provider's own privacy policy governs their data practices.
• Identity verification and fraud prevention services — third-party KYC and AML compliance providers who assist us in verifying player identities and detecting fraudulent activity.
• Law enforcement and regulatory authorities — where we are required by law, court order, or regulatory requirement to disclose personal data. gk89 will only disclose the minimum data necessary to comply with such requirements.

All third parties with whom gk89 shares personal data are required to handle that data in a manner consistent with this Privacy Policy and applicable data protection laws. gk89 does not permit third parties to use your personal data for their own marketing or other purposes beyond the specific task for which they were engaged.

gk89 uses cookies and similar tracking technologies to ensure the platform functions correctly, to keep you logged in during your session, and to collect analytical data about how the platform is used. Cookies are small text files stored on your device by your browser. They do not contain any personally identifying information on their own, but in combination with other data they may be used to identify you.

We use three categories of cookies: essential cookies (necessary for the platform to function and cannot be disabled), functional cookies (which remember your preferences such as language settings), and analytical cookies (which help us understand usage patterns to improve the platform). We do not use advertising or third-party tracking cookies. You may manage cookie preferences through your browser settings, though disabling essential cookies may prevent gk89 from functioning correctly.

gk89 retains your personal data for as long as your account remains active and for a reasonable period thereafter to allow for the resolution of any disputes, the enforcement of our Terms and Conditions, and compliance with our legal obligations. For most categories of personal data, this means we retain data for a minimum of five years following the closure of your account, in line with standard financial services record-keeping practices.

KYC documents and AML-related records are retained for the minimum period required by applicable law, which in most cases is five years from the date of the relevant transaction or the closure of the account, whichever is later. After the applicable retention period has expired, personal data will be securely deleted or anonymised. Anonymised data may be retained indefinitely for statistical and analytical purposes.

Subject to applicable law, you have the following rights in relation to the personal data gk89 holds about you. To exercise any of these rights, please contact us at [email protected] with your registered account details.

We will respond to all data rights requests within 30 days of receipt. In some cases, particularly where requests are complex or numerous, we may extend this period by a further 30 days, in which case we will notify you of the extension. We may need to verify your identity before processing a data rights request.

gk89 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption of all data transmitted between your device and our servers, encrypted storage of sensitive account and financial data, access controls restricting internal data access to authorised personnel only, and regular security reviews of our platform and infrastructure.

Despite our security measures, no method of transmission over the internet or method of electronic storage is completely secure. gk89 cannot guarantee the absolute security of your personal data. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify affected players without undue delay and take all reasonable steps to mitigate the impact of the breach.

gk89 is strictly an adults-only platform. We do not knowingly collect personal data from any person under the age of 21. If you are under 21, you must not register an account or use the gk89 platform. If we become aware that we have inadvertently collected personal data from a person under 21, we will immediately delete that data and close the associated account. If you believe that a person under 21 has registered on gk89, please notify us at [email protected] so we can take appropriate action.

gk89 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this Privacy Policy, we will update the effective date at the top of this page and post a notice on the platform. We may also notify you directly by sending a message to your registered contact details.

Your continued use of gk89 after the updated Privacy Policy has been published constitutes your acceptance of the revised policy. If you do not agree with the revised policy, you must stop using the platform and may request account closure by contacting [email protected]. Closing your account does not affect any processing that took place prior to closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way gk89 handles your personal data, please contact our data support team. We are committed to addressing your privacy concerns promptly and transparently.

Email: [email protected]